Records Information and Police Record Checks

About our Branch
The 80 members of the Records Branch are responsible for the creation, distribution, use, maintenance and disposition of police records.  The branch provides the following services:

• Transcribe police reports
• Provide centralized differential police response (DPR)
• Update criminal records
• Verify information for officers and police services throughout Canada
• Process record checks
• Respond to subpoenas, Coroner’s inquests, Court Orders and Summons
• Code for Statistics Canada
• Confirm warrants and probation orders
• Process Freedom of Information requests
• Provide collision, occurrence and insurance summaries
• Alarm program and billing
• Manage the off-site record centre
• Record Suspension applications and fingerprint destruction
• Review and process police reports made online

The Records Branch serves many customers including:

• The general public
• Police officers and civilian police members
• Crown prosecutors
• Defence lawyers
• Social agencies
• Insurance companies
• Family and Children Services
• Other government institutions and police services

2012 Statistics

• 73,083 occurrences were dictated
• Received 10,887 messages from other police services
• Completed 33,289 record checks
• Administered 5,948 alarm calls
• Responded to 3,998 requests for police records
• Processed 9,331 motor vehicle collision reports

Mailing Address:
Waterloo Regional Police Service
P.O. Box 3070
200 Maple Grove Road
Cambridge, Ontario, N3H 5M1
E-mail: recordsmail@wrps.on.ca

Non-Emergency Phone Numbers:
Kitchener, Waterloo, Cambridge: (519) 653 7700
All Other Areas: (519) 570-3000
Automated Attendant: (519) 650-8500

Front Desk - Headquarters Hours
Monday – Friday 7:30am – 7:00pm
Please note: Front desk is closed Christmas Day, Boxing Day and New Year’s Day.
All other statutory holidays or when a statutory holiday is commonly observed on a weekday (Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Day, Labour Day, Thanksgiving and Remembrance Day), the Front Desk is open 8am – 4pm.