Records Information and Police Record Checks

About our Branch
The 64 members of the Records Branch are responsible for maintaining police records. We provide the following services:

• Transcribing police reports
• Updating criminal records
• Verifying police information for officers and police services throughout Canada
• Record checks
• Responding to subpoenas, Coroner’s inquests, Court Orders and Summons
• Coding for Statistics Canada
• Confirming warrants and probation orders
• Freedom of Information requests
• Providing collision, occurrence and insurance summaries
• Alarm program and billing
• Manage off-site record centre
• Pardon applications and fingerprint destruction

The Records Branch serves many customers including:

• The general public
• Police officers and civilian police members
• Crown prosecutors
• Defence lawyers
• Social agencies
• Insurance companies
• Family and Children Services
• Other government institutions and police services

2011 Statistics

• 75,939 occurrences were dictated
• Received 10,887 messages from other police services
• Completed 32,031 criminal and police records checks
• Administered 6,053 alarm calls
• Responded to 3,706 requests for police records
• Provided 9,453 motor vehicle collision reports

Mailing Address:
Waterloo Regional Police Service
P.O. Box 3070
200 Maple Grove Road
Cambridge, Ontario, N3H 5M1
E-mail: recordsmail@wrps.on.ca

Non-Emergency Phone Numbers:
Kitchener, Waterloo, Cambridge: (519) 653 7700
All Other Areas: (519) 570-3000
Automated Attendant: (519) 650-8500

Front Desk - Headquarters Hours
Monday – Friday 7:30am – 7:00pm
Please note: Front desk is closed Christmas Day, Boxing Day and New Year’s Day.
All other statutory holidays or when a statutory holiday is commonly observed on a weekday (Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Day, Labour Day, Thanksgiving and Remembrance Day), the Front Desk is open 8am – 4pm.