Member Showcase

Welcome to Member Showcase! 

We would like to thank the uniform and civlian members of the Waterloo Regional Police Service for sharing information about themselves on the following pages. Whether you are thinking about a career with our Service, or wanting to know more about the men and women who serve Waterloo Region, we are confident that you will find these pages interesting and informative.  Click on the links below to explore WRPS Member Showcase.

Evidence Management Assistant Dennis Barron  
Staff Sergeant Kathy Black  
Communicator Jason Causton  
Constable Stephen Churm  
Staff Sergeant Gzime (Zima) Dietrich  
Constable Ian Forde  
I.T. Analyst Richard Gooding  
Staff Sergeant Sharon Havill  
Sergeant Rich Holland  
Special Constable Vanja Kukolj  
Constable Chris Moore  
Special Constable Ralph Phelan  
Records Clerk Susan Reis  
Sergeant Caleb Roy  
Constable Upasna Sharma  
HR Assistant Deb Stillar  
Sergeant Peter Viol  
Communicator Hazel Ward  
Constable Gavin Wyatt  
Communicator Jason Causton
I was born in England and immigrated to Canada with my parents when I was 10 years old.  I grew up in Cambridge, eventually going to Conestoga College for Law and Security Administration.  After this I moved on to attend Wilfrid Laurier University and obtained a BA in Criminology. I worked in an administrative role as an Accounts Manager before coming to WRPS. Most of my volunteer experience revolves around social work as I have always found great satisfaction in helping people.
I started working for WRPS in the Records Branch.  I was working there for approximately 6 months, and during that time I was encouraged by fellow employees to apply for a Communications position.  I was impressed by the amount of support I received from my co-workers. It definitely helped me a lot during the process.  

I made sure I was well-prepared for every phase of the selection process. I researched the tests online and looked up and practiced behavioural-based sample questions before my interview. My preparation paid off and I was hired as a Communicator in August 2012.

The best part of my job is that it is different every day and there is always something new.  There is also a lot of job satisfaction in being able to help people every day. I also prefer working shift work as I like having time off during the week.

We are always recruiting for the position of Communicator. Apply today!

Richard Gooding, Information and Technology Branch
(and member of the Auxiliary Unit)

I work for the Waterloo Regional Police Service as a Project Coordinator/Systems Analyst in the IT Branch.  I learned about the position from an existing member of the Service then applied when I saw the advertisement online.

I migrated from Trinidad and Tobago in 1985 to further my education at the University of Winnipeg. After graduating with degrees in Computer Science and Mathematics, I worked in numerous environments including aerospace, insurance, trucking/logistics, and now policing.

My favourite part of my job is the satisfaction I get from knowing that the work I do is utilized by front-end customers and has an impact on the community. I also enjoy meeting peers from other agencies in Canada and the United States.

My advice to other IT applicants is to ensure your IT skills are up-to-date. Expect a challenging environment where you get to work with a diverse group of individuals.

With the support of my family I also joined the Waterloo Regional Police Auxiliary Unit in 2010 with two purposes: first was to supplement my work in IT with increased interaction with other members of the Service, especially the front line patrol officers. Secondly, I wanted to serve the community in which I live by participating in numerous events throughout the Region where I enjoy interaction with both adults and children.  

If you want to become an Auxiliary Constable with our Service, check out the Volunteers section of our web site!

Special Constable Vanja Kukolj

I joined WRPS as a Special Constable in May 2010.

Prior to becoming a police member, I was working in the security field while completing my diploma in Police Foundations. After graduating in 2008, I felt I needed a position that provided me with more of a challenge but I did not feel I was ready to become a Police Officer. I saw the posting for Special Constable with WRPS on the Applicant Testing Services (ATS) web site and found that it was exactly what I was looking for.

I have been placed at the Kitchener court house and really enjoy the position and the WRPS family I have become a part of. There are a wide range of responsibilities from working in the lock up area to maintaining security inside a court room. I have even had the opportunity to utilize my Serbian translation skills while on the job. The best part of my position is the variety of tasks from day to day. No day is the same when working as a Special Constable.

If you want to become a Special Constable with WRPS, my advice is to do your research: find out as much as you can about the position to make sure it is the right fit for you. If it is, do not be intimidated by the process. Refresh yourself on your writing skills, use practice tests online and prepare for the physical test well ahead of time. The selection process can take some time but if you don’t give up, the end result is a challenging and rewarding career with the Waterloo Regional Police Service!

Constable Upasna Sharma
I was born and raised in India. In 2002, I migrated to Canada with my husband and one year-old son. I worked as a sales clerk at a convenience store followed by a few other jobs in search of a satisfying career where I could utilize my skill set.

In India I worked as a sales and a marketing representative for a pharmaceutical company. After migrating to Canada I realized that I needed to do something more than sit in front of a computer.

My first influence of law enforcement came from my uncle who was a Colonel in the Indian Military. As I grew up, the influence turned into a dream, but I soon realized I could never pursue a career in policing as I was standing at stature of 5 feet which was too short to even qualify.

A few years ago I met a couple of WRPS officers. They assured me that my stature would not be a limitation. I decided to pursue becoming a police officer with WRPS in 2010. It was not an easy decision as I was in my late thirties and I have a family with two young children. My husband was very supportive and encouraged me at every step. I was hired in August 2011. Since then I’ve enjoyed every moment at work. The people I work with are truly amazing and helpful. WRPS has given me the opportunity to become what I could have never accomplished in India.

I can recommend Waterloo Regional Police Service to anybody who has a passion for following their dreams and making a difference. Don’t let age or physical differences discourage you from reaching your goals.

Constable Stephen Churm
In 2010 I decided to start a new career after 15 years of service in the Royal Canadian Navy. As a Maritime Surface and Subsurface Command Officer, I had the unique opportunity to deploy around the world and serve as a bridge watch keeping officer onboard Canadian warships.  My final years with the navy challenged me in the field of recruiting where I took on the portfolio of Diversity Officer with a mandate to promote and strengthen relations with diverse communities.  A strong desire to settle down with my husband in Southwestern Ontario motivated me to look at new career opportunities.

A new career would have to be dynamic, fast-paced, and ensure that I felt like “I was making a difference”.  After exploring numerous options, policing stood out as something more than a career and I quickly focused my efforts on progressing towards this goal. When it came to selecting a region, Waterloo was unique in terms of its progressive Community Policing approach to patrol and a fundamental respect for diversity.

“People Helping People” remains a central pillar of policing in Waterloo Region and at the end of a shift I sincerely believe that I have made a difference. Whether it is fostering relationships in diverse communities or responding to people in crisis, the position of Police Constable constantly challenges me to achieve new skills and objectives.

I highly recommend this career. If you have been thinking about joining WRPS then take the time to speak with recruiting staff and review online resources.

Constable Chris Moore
I grew up on a farm about one hour north of Ottawa in the town of Renfrew.  My experiences on the farm have helped me to become a highly self-motivated person and to develop a strong work ethic.

In 1993 I moved to Waterloo Region and attended Wilfrid Laurier University where I obtained a degree in Honours Business Administration.  

Throughout the latter years of high school and university, I worked part-time at a bank.  After graduating from university, I began working as a Financial Advisor with one of the major banks.  My career in the financial services industry allowed me to develop my skills in customer service, communication and conflict resolution.

While working as a Financial Advisor, I had several clients who were police officers and through conversation with them as well as with my sister, who was also pursuing a career in policing, I began developing an interest in the field.  

In April of 2000 I began to pursue a career in policing.  Many of the skills which I had developed were transferable and my desire to help people made becoming a Police Constable an easy decision.  I joined the Waterloo Regional Police Service in December of 2000.  Since then I have had the opportunity to work in Patrol, High School Resources, the Criminal Investigation Branch, Break and Enter Enforcement and Human Resources.

I am a proud member of the Waterloo Regional Police Service and I would not hesitate to recommend our service to anyone who is seeking a career that is rewarding and challenging.

Hazel WardCommunicator Hazel Ward
If you were to ask me what my job as a Communicator is like, words like “boring,” “mundane,” or “routine” are definitely not ones that I would use.  I have experienced those things, and working in the Communications Centre is definitely not boring!
I was hired with the Waterloo Regional Police Service at the age of 36 with a variety of experiences under my belt.  I have a degree in English/Linguistics.  I had also worked as the National Co-ordinator of Volunteers for a Child Sponsorship Agency.  I had done volunteer work in Kitchener and places like Brazil, Bulgaria, and the inner city of Chicago.  The common thread in all of these experiences was genuine care for the well being of others.

As a Communicator, I get to express that care by supporting people through getting them the assistance they need; sometimes at some of the most traumatic and stressful moments in their lives.  

I had some experience as a dispatcher before coming to WRPS, but the training that is provided here is excellent.  If you have an interest in and aptitude for this kind of service to our community, I highly recommend taking the time to apply! 

Constable Ian Forde
Growing up in Waterloo Region, like most young children, my dreams were to become a doctor, lawyer or professional athlete. Although I never became a doctor or a lawyer, in 2005 I was drafted to play with the Toronto Argonauts Football Club in the annual Canadian Football League draft. Playing football and being part of a team has been instrumental in my development as a person. It taught me a lot about teamwork and dedication and in a way was preparing me for where my life was going.

When my professional football career finished, I felt a void in my life. I was unsure where I was going and what I had to contribute to the world outside of football. My brother suggested I look into policing, as he was enjoying the challenges and rewards of being a Constable himself. The day I began my career with Waterloo Regional Police Services was the day I found my place in life.

After joining the Service and being greeted with such warm, supportive officers and civilians, I felt rejuvenated. A career with Waterloo Regional Police Services has given me back the camaraderie of a sports team I was missing. I am challenged both physically and mentally each day and I have the chance to give back to a community that has given me so much. Joining the Service has been very rewarding for me and allows me to make a difference in people’s lives, like Waterloo Regional Police Service has made in mine.

I strongly encourage anyone interested in being part of a team, wanting to give back to their community, and making a difference to consider a career with Waterloo Regional Police Service.


Records Clerk Susan Reis

I am currently a Records Clerk working within the Records Branch as a dictatypist. In my previous jobs, I was a Manager at a large retailer and then an Immigration Counsellor's Assistant for Citizenship and Immigration Canada. When my contract ended at Citizenship and Immigration, I felt it important to seek a job that was just as interesting. I decided to apply to the Waterloo Regional Police Service as I was made aware of this position from family members who were already members of the Service. As I read through the job description, I felt I had the qualifications to apply as I had experience in general office duties, data entry, and communicating with internal and external contacts via email and telephone.

To prepare myself for testing, I ensured I knew what the testing process was and what it consisted of. I researched online and practiced some questions from the GATB test. As well, I practiced speed typing to ensure I met the standard. After a couple of testing days and an interview, I was hired in January 2008 as a Records Clerk. At first it was a bit overwhelming, not having any policing background, learning the terminology and how the system worked.

After a few months of training in dictation, the job became very interesting. There is not one day that is the same. I have had an opportunity to work in other roles within the Records Branch that have allowed me to understand the importance of each function of the Branch. I think what I really enjoy about my job is knowing that what I am doing is important and that there are other members of the Service who value and rely on the work that I do.

If you’re interested in a Records Clerk position, apply today!



Special Constable Ralph Phelan

In 2009 I migrated from Australia to Canada and I have been a Special Constable with the Waterloo Regional Police Service since May 2010.

Having worked as a Social Worker then as a Correctional Officer in Australia, to me it was a natural progression to become a Special Constable. Becoming part of WRPS has opened a whole new world for me. I have been placed at Central Division cell block and have really enjoyed the camaraderie and new challenges that have come my way in the short time I have been here.

If I can make a suggestion to anyone thinking about applying for the Special Constable position, don’t underestimate the life skills you can bring to the Service. There are many life experiences that are transferable to this field.

If you don’t have direct life experience, go out and volunteer with organizations that offer them. As soon as I arrived in Canada, I began volunteering. You can volunteer anywhere that gives you experience working with people.

Don’t be intimidated by the multiple steps you have to take when going through the selection process, including the testing through Applicant Testing Services.  I remember the thrill I felt when I got the call offering me the job and I knew that all of my hard work had paid off.

If you want to feel that way too, go for it!


Staff Sergeant Sharon Havill

I was born in Southampton England and immigrated to Canada with my parents when I was young. I have always known I wanted to be a police officer. In high school I approached my guidance counsellor and told him that I wanted to pursue policing.

I inquired about appropriate programs to take in university or college. He advised me that I didn’t want to be a police officer, it was a “man’s job” and perhaps I should look at a career in recreation or teaching. Being younger and respecting his position, I went to school for recreation and became a recreational programmer. In the back of my mind, however, I still always wanted to be a police officer.

In 1991, I followed my aspirations and applied to the Waterloo Regional Police Service and successfully obtained a Constable position. Through the years, I have been transferred to various positions and have grown both personally and professionally.  During my career, I had to balance my home life with my work life.   As a shift working parent, there were days when childcare was a challenge, but fortunately I was able to have a wonderful nanny who helped me with the unconventional hours. 

When thinking about a career in policing other people will remind you of the barriers that can be prevalent with such a career, but it is important to remember that barriers can be overcome and the resulting job satisfaction is worth it!

Sergeant Gzime (Zima) Dietrich

I joined the Waterloo Regional Police Service in 2001 after many years of working in an administrative setting.

Policing as a career first appealed to me when I acted as an interpreter for Immigration Canada in 1999. I spent part of that summer at CFB Borden translating Albanian for the many Kosovar refugees that had come to Canada. The gratification of helping people in their time of need had such an impact on me that it left me searching for a profession where I could interact with the community on a daily basis.

Policing seemed to be the obvious choice. As the child of immigrant parents from former Yugoslavia, policing as a career was never discussed or considered. With a family of my own, it seemed like a big step but I know it was the right one.

If you enjoy working with a committed group of men and women to make the community a better place, then policing may be the career for you. Come join our team!

Cst Peter Viol

Sergeant Peter Viol

The first time I applied to a police service was in 1984 when I was 31 years old. However my application was unsuccessful because at that time, police services wanted younger applicants. Also, I did not meet vision requirements and laser eye surgery was not yet available. Reluctantly, I put the idea of becoming an officer out of my mind and went about completing my university degree and getting some Canadian Forces (Reserves) experience.

Then in 1996, my rowing partner, who was a member of the Waterloo Regional Police Service, suggested I look into becoming an officer. Based on my experience 12 years prior, I voiced my concern about my age. I found out however that attitudes toward age had changed and laser surgery was now a reality. I had the operation and went about making my application.

In 1998, at age 45, I was hired by the Waterloo Regional Police Service. For anyone who may feel “too old,” don’t be discouraged. Do not let age be the factor that dissuades you from pursuing a career in policing.

My contact information:


Deb Stillar, Civilian

With a college diploma in Radio and Television Broadcasting, I never thought I’d end up working for a law enforcement agency! After a career in the radio field, I was looking for job security and an organization committed to employee growth and development.

I actually learned that the Waterloo Regional Police Service was hiring through the unemployment telephone line! At that time, they were looking for dictatypists to work in the Records Branch. After successfully completing the required testing and passing the interview and background checks, I was hired in 1999.

Starting in the Records Branch gave me a great feel for the organization and how things operate. I enjoyed my time in the Records Branch, but when a job in Communications opened, I decided I was ready for a new challenge. I enjoyed the fast pace and excitement the position of a Communicator offered. Communications was a very challenging and rewarding experience.

After having two children and a husband working shifts, the need for a day job arose. A position came up in the Human Resources Branch, and as a very people-oriented person, with good communication and customer service skills, I knew this position would be perfect for me. Starting as the Human Resources Secretary, I am now the Human Resources Assistant for the Waterloo Regional Police, and I love my job!

The Waterloo Regional Police is a strong supporter of continuing education, and I am currently working towards my Human Resources Diploma.

I am just one of the many examples of WRPS employees that come here from all walks of life, with backgrounds in a variety of career fields. One does not need a background in law enforcement or the desire to become a police officer to work for our Service. Come take advantage of the wide variety of civilian opportunities available!

My contact information:

Sergeant Caleb Roy Sgt Caleb Roy

I was born in Bombay, India and immigrated to Canada when I was 18 years-old. My father was in the army and I liked the way officers in Canada conducted themselves. This sparked my interest in pursuing a policing career of my own. My family and friends were extremely supportive of my career choice, and in 1990, at the age of 25, I joined the Waterloo Regional Police Service. Since then, I have served in various areas such as Patrol, School Liaison Officer, Human Resources Branch and Quality Assurance. In 2005, I was promoted to the rank of sergeant.

While performing my regular duties, I also serve as an Honor Guard with the Service as well as Vice-President on the Board of the K-W Multicultural Centre. I speak Hindi, Punjabi and Urdu and I am frequently asked to interpret in various investigations.

Policing for me has been a challenging, exciting and rewarding career. It has increased my confidence, given me a different perspective and the ability to resolve problems. This profession has given me the opportunity to perform a wide range of roles. There is so much to learn and each day brings new challenges. My colleagues have always treated me with dignity and respect.

I would recommend a career in policing to anyone for many reasons. There are a wide variety of roles that you can undertake. Being a good communicator is essential. You must also be able to listen and make decisions. If you are professional in your approach, you like teamwork and enjoy helping others without being asked, this career is for you!

Cst Gavin Wyatt

Constable Gavin Wyatt

I have been a member of the Waterloo Regional Police Service since April 2004 and currently assigned to Central Patrol in Kitchener.

Achieving my goal of becoming a Police Officer did not come easily. Standing at a stature of 5’6”, everyone I talked to about a career in policing told me I was too short to become a police officer. I refused to let their comments deter me.

Fortunately, I had several opportunities to learn more about the Waterloo Regional Police Service through my high school co-operative education program (I was placed in the Research and Planning Branch). I was also lucky enough to return as a college co-op student, working out of Division Two this time. During both of my placements, I took every opportunity to learn as much as I could about the Service and policing as a career.

“People Helping People” is the motto of the Waterloo Regional Police Service. Knowing this, I made volunteering in my community a way of life. Volunteering helped me strengthen my interpersonal skills and allowed me to work with people from many different backgrounds.

I look forward to a long and exciting career with the Waterloo Regional Police!

Staff Sergeant Kathy Black

I remember as a single parent, feeling that my career options were limited if I wanted my son to be my number one priority. But at 24 years old, a good friend asked me, “If you could be anything you wanted, what would you be?” Without hesitation I replied, “A police officer”. Her response was, “Then why aren’t you?”

It wasn’t easy, but I maintained a clear focus and determination, enlisted some fabulous babysitters and two years later I was hired by the Waterloo Regional Police Service. After thirteen years, I still love my job and have had countless opportunities to help others. While the long hours and shifts were sometimes difficult for my son, I know he is proud of me and I have set a good example for him.

I would encourage anyone who is truly interested in a career in policing to take whatever steps are required to make it happen!

My contact information:


 Sergeant Rich Holland

I was born and raised in Windsor, Ontario where I completed my degree in Psychology at the University of Windsor. Policing was not my first choice while in University. I knew I wanted to work with people and I first considered the areas of social work and teaching. While in University, I spoke to a friend who was a police officer. He felt that I had the qualifications to become a police officer. I never considered policing until then, and after looking carefully at the role myself, I felt that I would enjoy being in a field where I could make a difference in someone’s life. I also played University football and liked the team concept and camaraderie that policing also offers.

I set my goal on becoming a police officer and started to research the career through books, the Internet and by speaking to other police officers. Once I was ready, I applied to various police services and was successful in obtaining a position with the Waterloo Regional Police Service. It was an extremely challenging and competitive process. At the time (1988), I was advised that I was one of eight successful candidates out of approximately one thousand applicants!

Being a member of the Waterloo Regional Police Service has been very rewarding for me. I have worked in Patrol, and as a High School Liaison Officer for eight high schools. In addition, I have worked in the Community Resources Branch, Emergency Response Unit, Public Safety Unit and Detectives. I am presently assigned to the Domestic Violence Investigation Branch.

If you want to make a difference in someone’s life, check out a career in policing with the Waterloo Regional Police Service.

Dennis Barron, Civilian Dennis Barron

I am presently an evidence management assistant at headquarters.

In September 1994, I applied for a Dictatypist/Records Clerk position with the Waterloo Regional Police Service. To help me with my applicant testing, I practiced my typing speed to ensure that I would meet the standards. The practice paid off and in December 1994, I became the first male civilian in the Records Branch.

When I first started in the position, I felt a bit awkward as I was the only male working with over 40 females in the office. I stayed focused on learning the job tasks, I took detailed notes, and I asked lots of questions. My determination to learn and master the job helped me gain the respect of my peers, thus making me feel like a true team member.

I think that every little bit helps as far as job experience goes, regardless of whether it is paid or volunteer work. Further advice I would give to applicants is to do your homework and find out everything you can about the job to which you are applying. It can only help you in the application process and then once you’re on the job.



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