Current Openings

About the Waterloo Regional Police Service (WRPS)

With over 1000 uniform and civilian members, the Waterloo Regional Police Service proudly serves a population of over 565,000 residents in one of the fastest growing areas of Ontario. The WRPS is committed to a leadership role in crime prevention and law enforcement in a community partnership to improve safety and the quality of life for all people. Police and civilian positions offer a wide variety of career opportunities along with competitive salaries and benefit packages.

Civilian Positions

PC Support Technician (Part-Time)

About the Position

POSITION TITLE:

PC Support Technician

(Part-Time)

LOCATION:

WRPS Headquarters, 200 Maple Grove Road, Cambridge, ON

REPORTS TO:

Help Desk Supervisor

BRANCH:

Information Technology

GRADE LEVEL:

E

HOURS OF WORK:

Rotating Shifts (Days, Evenings, Nights)

Days (10 hrs) 07:00 – 17:00

Evening (10 hrs) 16:00 – 02:00

Nights (8 hrs) 00:00 – 08:00

SALARY:

$35.16/hr

START DATE:

Immediately

While working shiftwork up to 30 hours per week (including night shifts, holidays and weekends), you will utilize your technical knowledge along with your excellent written and verbal communication skills to:

  • Provide technical support to end users and IT team members.
  • Log IT Help Desk activities.
  • Maintain and update technical and user documentation as directed.
  • Install, prepare, upgrade, deliver, maintain and test computers, printers, phones and various software applications.
  • Monitor the operation, utilization and troubleshooting of systems, including networks and network drives, Computer Aided Dispatch (CAD), Records Management System, Dictation and Email.
  • Perform other related duties as assigned.

You must be available for 3 weeks at full-time hours for initial training.

Qualifications

  • Knowledge of troubleshooting, diagnosing, and repair of problems in computer equipment, software/hardware, and operating systems and applications, plus network administration, normally acquired through the attainment of a certificate or diploma in computer science, or equivalent education.
  • Two years of related experience in the information technology area.
  • Working knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP), including configuration, mapping, security, and troubleshooting.
  • Knowledge of and ability to program in Hyper Text Markup Language (HTML).
  • Skill in the operation of a personal computer and basic knowledge of software programs such as Word, Excel, PowerPoint, and Access, as well as Windows Operating Systems.
  • Excellent customer service, communication, and interpersonal relation skills required.
  • A basic understanding of related police applications is an asset.
  • CompTIA A+ certification is an asset.
  • A valid Class “G” Ontario Driver’s Licence with no more than six demerit points is required, as well as the ability to meet police security clearance and testing requirements and to maintain confidentiality.

How to Apply

Please submit your resume to HumanResources@wrps.on.ca, clearly indicating the position you are applying for, by 4:00pm Friday, April 14, 2017.

We thank all applicants for applying; however, only those selected for an interview will be contacted.

If you require accommodation in completing the application process, or with any portion of the application process or interview, please email the WRPS at HumanResources@wrps.on.ca.

Constable Positions

Thank you for your interest in employment with the Waterloo Regional Police Service.  We are currently processing applications for the position of Police Constable. Please check our website for further status updates.   

For further information we invite you to call or email:

 


 

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