Frequently Asked Questions

Below are some common questions regarding technological crimes.

Q. I received an unsolicited e-mail from a foreign country or a financial institution.  Is this email legitimate?

A. This type of e-mail was not likely intended specifically for you but it is a well known "scam" that preys on hopeful people.

Although it may seem you are the personal recipient of one of these e-mails, it is most likely that the intended recipient was an entire group of people in a group mailbox at your internet service provider, such as Rogers, Bell, Yahoo, Hotmail, Execulink, Excite, or other email service providers.

You can simply choose to ignore this e-mail and delete it from your e-mail program AND/OR you may wish to forward this on to the Technological Crimes Unit for information purposes.

Please note that this type of complaint is well known to police.

Q. I received e-mail about child/adult pornography and I never asked for this email to be sent to me.  What do I do?

A. It is likely that the e-mail message you received was actually destined for a "group e-mail account" which is often the case for "SPAM" (unsolicited e-mail). If you are the holder of a Hotmail, Yahoo or Excite free e-mail account, then you were likely not the intended recipient.

If you have a Hotmail account, then you should consider setting up filters to weed out unsolicited e-mail. If you use Outlook Express as your e-mail reader, then you can setup Message Rules through the Tools menu.

You can simply choose to ignore this e-mail and delete it from your e-mail program AND/OR you may wish to forward this on to the Technological Crimes Unit for information purposes.

Q. I am concerned about my kids using Chat programs.  What can I do to ensure their safety?

A. We have posted several tips in our Kids section for Internet safety.

Internet Safety for Kids

For further information please contact:
WRPS Technological Crimes Unit

(519) 650-8500 ext. 8623

For additional information or to report an incident, also visit:
Cybertip.ca

Translate

This translation feature provides a general interpretation of the web page content, but does not represent an exact translation. The Waterloo Regional Police Service is not liable for the accuracy of any translation as all text is automatically translated without manual verification for correctness. Should any translation result in offensive or inappropriate language, please notify us directly. The re-publication of any offensive or inappropriate language is strictly prohibited.
Call us

Non Emergencies:

Kitchener/Waterloo/Cambridge

(519) 653-7700

Other Areas

(519) 570-3000

Automated Attendant

(519) 650 8500



911 for Emergencies Only



What is an emergency? Calling 911 in other languages
Twitter

Latest Tweets

Cheif's Desk

Office of the Chief


View Chief Matt Torigian's page