Quality Assurance Branch

About the Branch:
The Quality Assurance Branch creates and revises Service procedures in compliance with the Police Services Act  and its Adequacy and Effectiveness of Police Services Regulation.  The Branch further ensures the delivery of adequate and effective police services through internal auditing against standards set in the Policing Standards Manual and Service procedures. Networking with other police services across Canada to develop innovative techniques and establish best practices are further responsibilities of this Branch.

Branch Goals

  • Manage risk through timely and practical dissemination of legislative changes and provincial standards
  • Achieve a balance between meeting regulatory requirements and addressing operational necessities
  • Provide efficient channels for constant input and improvement between operational units and senior management
  • Recognize opportunities to empower all members in quality control and business improvement
  • Evaluate compliance with legislation, procedures and “best practices”

Branch Contact:
Sergeant Karin Eder
Phone: (519) 650-8535 or (519) 650 8500 ext. 8535
E-mail: Karin Eder


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Non Emergencies:


(519) 653-7700

Other Areas

(519) 570-3000

Automated Attendant

(519) 650 8500

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