Quality Assurance Branch

About the Branch:
The Quality Assurance Branch creates and revises Service procedures in compliance with the Police Services Act  and its Adequacy and Effectiveness of Police Services Regulation.  The Branch further ensures the delivery of adequate and effective police services through internal auditing against standards set in the Policing Standards Manual and Service procedures. Networking with other police services across Canada to develop innovative techniques and establish best practices are further responsibilities of this Branch.

Branch Goals

  • Manage risk through timely and practical dissemination of legislative changes and provincial standards
  • Achieve a balance between meeting regulatory requirements and addressing operational necessities
  • Provide efficient channels for constant input and improvement between operational units and senior management
  • Recognize opportunities to empower all members in quality control and business improvement
  • Evaluate compliance with legislation, procedures and “best practices”

Branch Contact:
Sergeant Karin Eder
Phone: (519) 650-8535 or (519) 650 8500 ext. 8535
E-mail: Karin Eder

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Call us

Non Emergencies:

Kitchener/Waterloo/Cambridge

(519) 653-7700

Other Areas

(519) 570-3000

Automated Attendant

(519) 650 8500



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Latest Tweets

  • 4 days 23 hours ago
    Police Services Board announces retirement of Chief Matt Torigian http://t.co/aSR0H5HdCA
  • 4 days 23 hours ago
    RT @EricDrozd: We have our friends from the @WRPSToday in studio taking your calls right now on @570News. STAR 570 on your cell handsfree. …
  • 5 days 21 hours ago
    Community And Police 26th annual Slo-Pitch Tournament & “Stuff A Cruiser” Day http://t.co/5shbzSEB2x
Cheif's Desk

Office of the Chief


View Chief Matt Torigian's page