Waterloo Regional Police Re-open their Facilities on June 8, 2020

media release

The Waterloo Regional Police Service will be re-opening their facilities to the public on June 8, 2020.

On March 17, 2020, the Ontario Government made a declaration of a state of emergency under the Emergency Management and Civil Protection Act, to help contain the spread of COVID-19. At that time, WRPS facilities were closed to the public.

The Waterloo Regional Police Service remains committed to providing essential services throughout Waterloo Region. To maximize the service to citizens and ensure the health and safety of employees and the community, the Service has developed a recovery plan and implemented several health and safety measures.

  • Visitors to WRPS facilities will continue to be screened prior to entry.
  • Six feet markers have been placed on the floor to remind people to practice physical distancing.
  • Hand sanitizer stations have been set up at main entrances to aid proper hand hygiene.
  • To ensure physical distancing, limited entry has been imposed at some WRPS facilities.
  • North, Central, and South Divisions will reopen to the public on reduced hours (8 a.m., to 4 p.m.).

We encourage everyone to continue to do their part to limit the spread of COVID-19. Citizens are reminded to only visit Service buildings if necessary, schedule appointments when requested/required and adhere to physical distancing guidelines.

Community Programs and Meetings

All community programs and meetings scheduled to be held within WRPS facilities continue to be postponed until further notice.

Collision Reporting Services

Collision Reporting Services have remained open and continue to offer services at both our Police Reporting Centre at Headquarters and North Division in Waterloo.

Paid Duty Assignments

Paid duty assignments will be assessed on a case by case basis. Some essential paid duty assignments have been approved based on public safety and maintenance of regional infrastructure.

Sex Offender Registry

Individuals on the Sex Offender Registry are still required to keep regular appointments with the Waterloo Regional Police Service. WRPS has made other arrangements through alternative means to ensure compliance and regular reporting is adhered to. For those needing to make an appointment, please call 519-570-9777 ext. 8724.

Police Record Checks

Applications for police record checks can be submitted online ONLY.  Record Checks will be made available for pick up at our three main divisions (Columbia Street, Frederick Street and Hespeler Road) or will be mailed via Canada Post.  

Essential workers will continue to receive priority queuing, including:

  • Health care staff
  • Social service workers
  • Child care workers
  • Food supply workers
  • Workers involved in the maintenance of critical infrastructure

If your record check was ready for pick up prior to COVID-19 please contact the Record Check Unit at recordchecks@wrps.on.ca.

If you require fingerprints, you will be contacted regarding an appointment.   


Fingerprinting has resumed. Anyone with a fingerprint appointment scheduled between March 16, 2020 and May 31, 2020 will need to reschedule their appointment, if they have not already done so. Please call 519-570-9777 ext. 8774 or email IdentificationBranch@wrps.on.ca to reschedule your appointment. 

Anyone with an appointment after June 1, 2020 is not impacted by these changes and is required to attend as scheduled on their release documents.

Limited walk-in appointments are available without an appointment between 1:00 p.m. and 4:00 p.m. on Wednesday afternoons.

Online Reporting

Citizens are reminded of online reporting. It is a quick and efficient process to reporting crime. Please visit  www.wrps.on.ca to learn more. In the event of an emergency, please call 9-1-1. For non-emergencies, call 519-570-9777.

We appreciate your patience and understanding as we navigate through these challenging times.

Media Inquiries:

Ashley Dietrich
Constable #1305
Public Information Officer, Executive Branch
Waterloo Regional Police Service
519-570-9777 ext. 8285

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