Civilian Positions

The Waterloo Regional Police Service offers a variety of professional and support positions that work alongside our police officer colleagues. There are a wide range of jobs in almost every area of the organization including:

  • Communications
  • Records
  • Court Services
  • Executive Office
  • Legal Services
  • Finance
  • Human Resources
  • Intelligence
  • Neighbourhood Policing
  • Administration
  • Strategic Services
  • Community Support

Current Job Opportunities

Check our current opportunities page for more information.

Civilian Shiftwork

Many of our civilian positions follow a 35 day rotation, much like our police officers. View a sample 35 day shift rotation schedule.

Standard shift times:

Shift

Hours

Day

7:00 a.m. to 5:00 p.m.

Afternoon

1:00 p.m. to 11:00 p.m.

Night

11:00 p.m. to 7:00 a.m.

The positions that follow a shift schedule are:

  • Information processing specialist
  • Communicator
  • Special constable (cellblock assignment)
  • PC support technician
  • Front desk clerk
  • Records branch supervisor

Other civilian positions follow a modified version of the 35 day shift schedule.  Any modified hours will be outlined in the job posting when we are hiring.

Civilian Hiring Process

The civilian hiring process takes time. The process could take anywhere from three weeks to three months depending on the number of applicants, the number of positions available, and the position itself.

Prescreening
Our human resources advisors screen all applications based on the requirements listed in the job posting and the job description. If you meet the minimum requirements there may also be a telephone interview as part of the prescreen.
Testing
Testing requirements vary from position to position. The testing for each position will assess your skills and knowledge as they relate to the position you applied for. You must meet the standard in order to proceed in the process.
Pre-background Questionnaire (PBQ)
This step is for the civilian position of Special Constable only. You will be asked to fill in a questionnaire that will assess your moral character. You must answer the questionnaire honestly.
Interview
The interview you will go through is a Waterloo Regional Police Service structured behavioural interview. In the interview you will be asked questions to assess your knowledge, skills, and abilities as they relate to the position you applied for. You will also be asked scenario-based questions. The interview will be with a human resources advisor and one or more member of management. Some positions require more than one interview, and you will be notified whether or not you will be required to participate in a second interview. You must meet the standard established in the interview to move forward in the competition.
Psychological Assessment

The psychological assessment is for the positions of Special Constable and Communicator only. This assessment will be administered on a computer screen answering multiple choice questions followed by an in person interview by a registered psychologist to discuss your answers. The Waterloo Regional Police Service does not receive any of your answers to the psychological assessment, only a summary report from the psychologist as to whether or not you are a suitable candidate for the position you applied for.

Background and Security Clearance

You will sign a waiver for collection of personal information and fill out a human resources application form and personal history form to allow the Waterloo Regional Police Service to conduct a background check and security clearance. This is a requirement for anyone looking to become part of our team. We conduct a thorough background investigation to ensure your values align with the mission, vision, and values of the Waterloo Regional Police Service.

Conditional Offer of Employment

If you are successful in all previous stages of the competition and your qualifications best match the position we are recruiting for, you will be given a conditional offer of employment. This will outline our job offer to you, including start date, salary, and benefits. You will also be asked to fill out new employee information forms when you sign your conditional offer welcoming you to our team!

Post-Employment Conditions

Post-employment conditions must be met, and continued for the duration of your employment with the Waterloo Regional Police Service. For the position of Communicator, a hearing examination will be administered. For the position of Special Constable, a medical and vision test will be required after you are offered the position.

More Information

For more information on our civilian opportunities, please contact one of our Human Resources Advisors:

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