When to call Police for a Collision
Call 519-570-9777 for police to investigate only if the collision involves any of the following:
- Personal injury or death;
- Any criminal activity, such as an impaired driver, stolen vehicles, assaults
- A vehicle transporting dangerous goods;
- A person who's drivers license is suspended or is not insured;
- Damage to private, municipal or highway property;
- A pedestrian or cyclist;
- An uncooperative driver;
- A Fail to Remain Collision on a road with suspect information; or
- A train or Light Rail Vehicle.
For all other collisions, you can start your collision report online, followed by a visit to one of our Collision Reporting Centres.
How to Start Your Collision Report Online
Any collision where damage appears to exceed $2,000 (of all vehicles involved) must be reported.
- Start your online collision report and fill out your information.
- Attend the Collision Reporting Centre within 24 hours for your car to be inspected and the report finished.
If you are unable to fill out an online application, directly attend one of our Collision Reporting Centres and staff will be happy to help.
Start a Collision Report Online
Frequently Asked Questions
What if my vehicle is not drivable? |
| If your vehicle is not driveable, please remain at the scene. Contact us at 519-570-9777 for further direction and to determine if an officer is required to attend. You will then need to arrange a tow to the Cambridge Police Reporting Centre 150 Maple Grove Road, Cambridge, Ontario. We recommend arranging a tow through the Waterloo Region Towing Association at 519-654-3515. |
Can Fail to Remain (Hit & Run) collisions be reported at a Collision Reporting Centre? |
| Yes, providing the collision meets the reporting criteria and the suspect is not known. A police officer will be dispatched to the scene if the suspect vehicle is still in the area of the collision. |
What steps need to be taken when a collision occurs? |
| Check the list of exceptions to determine if it is necessary to have police attend the scene. If it is safe to do so, remove the vehicle(s) from the roadway. If any vehicle cannot be moved or it is not safe to move it, call the police and await further instructions.
Exchange information with the other driver(s). Ensure you gather as much information about the other driver and any available witnesses, including name, address, home and business phone numbers, vehicle information and insurance information. As soon as possible, attend the Centre with your vehicle during operating hours. If your vehicle is being towed, it must be taken directly to the Maple Grove Road Reporting Centre, without receiving any repairs or alterations. Under no circumstance will vehicles be stored at the Centre. Bring your drivers licence, the vehicle permit and insurance slip with you to the Centre. If an officer attends the scene, obtain their name, badge number and incident number from them. |
How long does the reporting process take? |
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Typically you should allow about 15-20 minutes once you arrive. In inclement weather it can take longer dependent on demand. |
What should I bring with me when I report? |
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Ideally both parties should attend at the same time to speed the process. We will need to view the vehicle that was damaged; your driver's license, vehicle permit (ownership) and insurance slip. If there is a witness, their contact information is important. |
What should I expect once I get to a Collision Reporting Centre? |
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A representative will examine your licence, permit and insurance information for validity. The representitive will enter your portion of the report into a computer. After viewing your damage, a photograph of the damaged area will be taken to confirm the damage. You will receive a card with the officer's name and an incident number. You will need that when you report the collision to your insurer. |
Does a Collision Reporting Centre take Hit and Run reports? |
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Hit and Runs incidents can be reported at a Collision Reporting Centre. However, a police officer will be dispatched to the scene if the suspect vehicle is still in the area of the collision. |
How do I obtain a copy of a collision report? |
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Collision reports are supplied by Accident Support Services Limited (ASSL). Accident Support Services Limited will provide collision reports only to the person or business directly involved through their insurance company. Contact ASSL at info@accsupport.com. For other enquiries:
For other collision information such as officer notes, reconstruction reports or witness statements please email the Waterloo Regional Police Service (WRPS) Access to Information at foi@wrps.on.ca for direction.
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