Every year, we have millions of interactions with members of the public. Some, as simple as saying hello and others - at the height of a traumatic event. Regardless of the circumstances, communication is at the centre of what we do. As a police service, we value consistent and transparent correspondence and work to maintain the trust of the community we serve.
Compliments
Throughout the year, the Waterloo Regional Police Service receives several letters, emails, tweets, and phone calls from citizens about their experience with our Service. Did you have a great interaction and want us to know about it? You can tag or mention us on Facebook, Twitter and Instagram or submit it here via our mobile-friendly form.
Complaints
| Complaint about a Police Officer |
The Waterloo Regional Police Service is committed to working with all members of the community and we hold ourselves accountable in everything we do. Although members of the public always have the right to make a complaint directly to the Law Enforcement Complaints Agency (LECA), members of the public are also welcome to speak to the on-duty staff sergeant to discuss their concerns. To speak to the on-duty staff sergeant please call:
All complaints made about police officers go to the LECA. The LECA will review the complaint and decide how to proceed. The police service in question, another police service or the LECA themselves may investigate the complaint. The outcomes of all complaints are reviewed by the LECA. The Waterloo Regional Police Service is committed to conducting a complete and thorough investigation of complaints. Should you have any questions about this process, please feel free to contact our Professional Standards Branch at 519-570-9777 ext. 8719 or by ProfessionalStandards@wrps.on.ca.
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| Complaint about a Special Constable |
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To submit a complaint about a special constable employed by the Waterloo Regional Police Service, please click the below button and follow the prompts, completing as much detail as you can to help us conduct a thorough investigation. Any complaints related to special constables employed by another institution must be submitted to the institution in question. The Waterloo Regional Police Service is committed to conducting a complete and thorough investigation of complaints. Should you have any questions about this process, please feel free to contact our Professional Standards Branch at 519-570-9777 ext. 8719 or by ProfessionalStandards@wrps.on.ca.
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| Complaint about the Chief or a Deputy Chief |
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The CSPA introduced new legislation for Boards to receive complaints about the Chief of Police and the Deputy Chiefs of Police. If you would like to submit a complaint about either of these positions to the Board, please email board@wrps.on.ca |
| Complaint about the Police Service Board or General Police Organization Performance |
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The Inspector General of Policing is a new policing oversight body under Ontario’s Community Safety and Policing Act, 2019 (CSPA). The Inspector General is responsible for ensuring policing is delivered adequately and effectively across Ontario and that police board members are complying with the Code of Conduct. The Inspector General exercises independent compliance oversight focused on ensuring police services, police service boards and board members, and special constable employers are complying with requirements under the CSPA for policing and police governance. The Inspector General of Policing is supported by the Inspectorate of Policing, a new organization comprised of professionals that are dedicated to driving improved performance in Ontario policing and police governance. Members of the public can file complaints with the Inspector General concerning adequate and effective police service delivery, or allegations of police board member misconduct through our website: www.iopontario.ca. |
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